Returns & Exchanges

At Ocoopa, we stand behind the quality of our rechargeable hand warmers and electronic accessories with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your warmth and comfort.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Package Your Item

  Ensure the product is in its original condition and packaging, including all charging cables, pouches, and user manuals.

• 3.
  Ship to Ocoopa

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned unit, your refund will be processed to your original payment method or your exchange item will be shipped.